Access to your Home by Others: If you allow any other person(s) access to your home during Two Dads contract period, we cannot be held liable for any damages to property or pets as a result. Please notify Two Dads if someone will be in your home. Please also notify the person(s) in your home that Two Dads is coming so that your visitor, as well, is not surprised by our entrance.
Fences: Fenced in yards are wonderful play spaces for pets, however, no fence system is totally secure for your pet’s safety. Two Dads does not accept responsibility or liability for any customer’s pets that escape, are injured, fatally or otherwise, or become lost when pets are left out or given access to a fenced in area. This includes electronic, wood, metal or any other fence types.
Pet and house clean-up: Two Dads will properly dispose of pet waste and do our best to clean up any accidents your pet may have. We are not responsible for carpet/flooring stains created by your pet(s).
Leashes: All dogs will be required to be on leash during outdoor walks. There will be no exceptions.
Unforeseen purchases: Any additional necessary costs such as food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet will be purchased by Two Dads. We will retain a receipt and the customer will be responsible for reimbursement of these items. A trip fee will be applied.
Animal Behavior: Animals behavior can be unpredictable. Two Dads does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals or property. Further, if a Two Dads pet care provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Two Dads pet care provider or by the animals.
Updates: Please provide us with any changes regarding your pet’s care and other pertinent information.
Payment: Payment is due on or before start of service. Preferred forms of payment are cash and checks. Credit card payments may be made through PayPal for an additional 2.0% fee. Two Dads will add $25 plus bank fees for any returned check. Although not required, if you wish to tip the pet care provider, please write a separate check in the pet care provider’s name or leave cash for your pet care provider.
Keys: Two working copies of your house keys must be provided before start of service. If you live in a gated community, you must provide a gate card, remote control or appropriate access codes. No keys will be returned by regular mail, hidden outdoors or locked in homes at last visit. If you are not already doing so, consider letting Two Dads retain your house key. In the event of an unexpected trip, you’ll be glad you did. Keys are kept in a secured lock system and are coded for customer’s confidentiality. If you choose not to have Two Dads retain a key, picking up and returning your keys requires two extra trips and there will be a $10 charge per trip for time and mileage. A second option for key return is via U.S. certified mail. To cover costs, the charge for this option is $5. Please check the key you provide Two Dads Pet Services. Should keys become unusable, lock malfunctions, client fails to leave a key or for any other reasons beyond the control of Two Dads control, client authorizes Two Dads to employ the services of a locksmith to gain entry into client’s home on client’s behalf. Client will be responsible for all expenses incurred and reimburse Two Dads upon return.
Thermostat: Please leave your thermostat settings within a normal comfortable range (60-70°F). If the house temperature is outside of this range, Two Dads pet care provider will adjust the thermostat. This is to ensure the health and comfort of your pets and Two Dads pet care provider during our time of service.
Client Return: Client must notify Two Dads Pet Services when you have returned home. If you do not call and do not answer your phone, we will make additional visits and you will be charged for those visits. We must know that your pets are being cared for and no additional visits are required.
Animal Emergency: I authorize Two Dads Pet Services to transport my pet(s) to a veterinarian in the event of their illness or injury and authorize treatment deemed necessary by the veterinarian. In the event the pet is in need of hospitalization; Two Dads is authorized to leave the pet until the pet can be transported home. If at-home medication is prescribed, Two Dads has my permission to administer the directed dosage.
Two Dads will never sell or share any information about you with other agencies. The security and safekeeping of your transactions and personal information is important to us. We hold ourselves to the highest standards and value the trust you have placed in us.
Please remember these policies are strongly enforced. We conduct our business to give you the complete peace of mind in whatever situation you may need our services. If you have a question or concern about any of our policies we would be happy to discuss them with you in detail.