Upon signed agreement of services all necessary forms and documents must be filled out and retuned before scheduled services. As you hold us accountable we also hold you to the same expectation. We pride ourselves on the practice of a relationship of trust, accountability and commitment of service between client and sitter.
Scheduling & visit times: Scheduling is on a first come first service basis and we will do our best to accommodate your needs.
Two Dads will visit at the requested times as closely as possible. However, if an unforeseen situation arises, the time may be adjusted. Visits before 7 a.m and after 9 p.m. available upon request for an additional charge.
Confirmation Call (Prior to out-of-town-Departure): Client will make a confirmation call or e-mail no less than two days before each departure in order to verify that all information (dates, contact numbers, etc.) are still correct. Since phone mail messages or e-mails are not 100% reliable, please make sure we speak personally or e-mail is acknowledged by Two Dads (please do not depart town without this). This is to ensure your pet’s needs are carried out as intended.
Early Returns: We understand your plans change and are very flexible if notified. If you return home early, please notify us immediately. If, however, you do not notify Two Dads of an early return and we make a trip and find you home, the regular per visit charge applies.
Cancellations: We understand your plans change and we, generally, do not charge for cancellations with adequate notice. However, if you cancel 24 hours or less prior to the date of the first visit there will be a $25 cancellation fee.
Holiday Cancellations: Please understand that pet sitting services receive more requests for reservations than they can handle during holiday time periods and we may have turned away other clients because we have reserved time for you during a busy season. If you cancel seven days or less before a major holiday, you will be charged for half of the visits. Major holidays are New Year’s Day, Easter Sunday, Memorial Day, July 4, Labor Day, Thanksgiving Day, and Christmas Day.
Inclement Weather: Primarily severe storms, snow/ice conditions etc. You will entrust Two Dads to use best judgment in caring for your pets(s) and home if we are servicing you at the time of inclement weather. Two Dads will try to carry out your instructions to the best of our ability. The care we provide to our customer’s pets and their safety is our first concern. Customer selection of a nearby emergency contact has been requested. The inclement weather plan will be as follows: 1) Every effort will be made to drive to your home; 2) The service schedule may be changed, interrupted, or altered due to circumstances; 3) If it is not possible to drive safely to your home, your emergency contact will be notified, 4) You will be notified that the above mentioned contingency plan has been activated.
Emergency Contact: Two Dads will request the name and phone number of a person living nearby (with access to your home). This should be a person close enough to walk to your home if roads are impassable (for example, a neighbor). If we are physically unable to drive to your home this information is needed so that we can contact this person to request their assistance to check on your pet(s). Please remember that garage door openers are not operational in the event of power outages. In the event that the customer does not provide a nearby emergency contact with access to your home for Two Dads, customer realizes that we will provide service but not until conditions allow us to reach your home safely.
Medications/Vaccinations: Two Dads will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed. Under no circumstances will Two Dads service any pet that has any form of contagious illness. This is for the safety of other customers. Two Dads requires that all pets have the necessary vaccinations, immunizations or titers before service begins, with NO EXCEPTIONS. If Two Dads pet care provider is bitten or exposed to any disease or ailment received from the client’s pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may incur.
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